Help & FAQs

100% QUALITY & SATISFACTION GUARANTEE.

AlegreLiving.com mission is to be your # 1 source for your decorative home fixtures and accessories. Devoted, dedicated, enthusiastic, and supportive are terms that could be used interchangeably to describe AlegreLiving.com Friendly Customer Service Loyalty Team. The team is committed to putting your needs first. This team is constantly looking for ways to improve service for AlegreLiving.com customers. The partnership between AlegreLiving.com and our customers is strong because of our loyalty to our customers. We stand behind the brands we carry because unlike others we have implemented a high standard on the brands we carry. We want you to expect only quality and have many years of enjoyment with the fixture and accessory you purchased and have that wow factor with your product and our friendly customer service loyalty team.

With over 10 years of experience in the industry we are using our knowledge to select the Best products, which are made of High quality material, Eco Friendly, stylish, and manufacturers that stand behind the products they make with a guarantee.

For this reason we have put in place the 100% QUALITY & SATISFACTION GUARANTEE. We understand that you are buying a quality product based off a picture. We want you to know you can buy Risk Free with us. We stand behind our 100% QUALITY & SATISFACTION GUARANTEE so you can shop with confidence on AlegreLiving.com

Why register with us.

Creating an account is quick and simple. You can create a new account with us or have the option of login in through your accounts with Amazon.com and Social sites such as Facebook, etc. Once you are set up, you can immediately take advantage of all the benefits of having an account with AlegreLiving.com

You will have access to:
Quick Checkout: With this you can create a wish list, and your information will be kept on and automatically enter it for you the next time you shop with us.

Order Status Tracking:
Simply log in to your AlegreLiving.com Account. With it you will be able to check your order history and check the status of your order as well as provide you with all available tracking information.

Do you charge sales tax?

*Fresca Brands sales tax in New York only*

We have distribution centers located in most states so that the products you want are available and arrive to you quickly. For this reason sales tax is not charged for residents in the following states:

  • Alabama
  • Alaska
  • Arizona
  • Arkansas
  • Colorado
  • Delaware
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Georgia*
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Texas
  • Kentucky
  • Louisiana
  • Maine
  • Michigan
  • Minnesota
  • Missouri
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virgini
  • Montana
  • Nebraska
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • Wisconsin
  • Wyoming
 

Residents in the states below may be charged for sales tax depending on distribution center location & Brand. You will see at checkout.

  • California
  • Connecticut
  • Georgia*
  • Florida
  • Hawaii
  • Maryland
  • Massachusetts
  • Mississippi
  • Tennessee
 

New York deliveries/residents are charged state sales tax which is calculated during checkout.

What payments do we accept?

For your convenience we accept payment by Visa, MasterCard, American Express, Discover card; PayPal, and Google Checkout, Amazon Checkout, Cashiers Checks, Money Orders, Company Checks, and Wire Transfers. We do not accept International credit cards. Cashiers checks may be verified with the issuing bank. Company checks may require up to 14 business days to clear before merchandise is shipped. We do not accept personal checks. For wire transfer information, please email sales@AlegreLiving.com or call us toll free 1-888-868-9120. We will provide you with our details.

For orders paid for via check or money order. Your order will not ship until after your payment has been received and processed. This process generally takes between 7-10 business days from the time your payment is received. Orders paid for by certified bank check or money order will ship upon receipt of payment. Returned checks will be subject to the maximum returned check fee allowed by law.

Do you ship to Canada?

YES. Orders can be shipped to Canada and certain products will have the option on the shipping selection tab. The associated Canadian customs fees (customs duty, brokerage fees, etc.) are the responsibility with the shopper and we will assist with the process. Please feel free to contact our Friendly Customer Service Team at 1-(888)-868-9120 if you want to use a specific Canadian Carrier. If the purchaser does pay for the shipment and it is charged back to AlegreLiving.com, Then AlegreLiving.com is then authorized to charge these fees to the purchaser credit card or seek collection from the purchaser.

When will my order ship out?

AlegreLiving.com makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. Ask your Sales Representatives for shipping details when you place your order.

Will I get tracking information when my order ships?

You will receive an email notification with shipper and tracking information once your order is shipped. If you have questions regarding your order or to check the status of your order, please email customer service at info@AlegreLiving.com or call our Friendly Customer Service at 1-(888)-868-9120.

What warranty does my product have?

All of our products are covered by a full manufacturer's warranty. If you need specific repair or warranty information for a particular manufacturer, please contact us at info@AlegreLiving.com

Why a strict cancelation policy?

We work hard to make the return process hassle free and when unauthorized returns occur that creates delays and why we have such a strict cancelation policy.

How do you handle Chargebacks?

AlegrLiving.com does not tolerate credit card fraud. All Chargeback fraud will be prosecuted to the full extent of the law. Legal action will be taken to collect all cost, lost, as well as fees brought on by such fraudulent activity.

Reasonable effort must be made to contact us by phone and email to inform us of a problem and to let us resolve or clarify the situation or matter. The customer must return any and all merchandise to AlegreLiving.com before proceeding with a chargeback. There are No Exceptions.

How do I Change or Cancel an Open Order?

If your order has not been shipped yet, either from the manufacturer or us, you may change or cancel your order at any time (some exclusion apply). Once it has been shipped, you will be subject to a restocking fee and will have to follow the return instructions above (click here for Return Policies). Special or custom orders may not be cancelled after they have been processed.

What is your free shipping policy?

For orders over $99.00 & for certain brands AlegreLiving.com provides FREE shipping serving the 48 contiguous states in the US (sorry, currently we don't ship to Hawaii or Alaska). For items that are shipped by common carrier, we can provide curbside delivery only. For information (click here for Shipping Policies)

What are your policies regarding damages & product inspection?

We hope that your order arrives safely and that you are satisfied with your purchase. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged during shipping by the freight company. For a complete list of instructions pertaining to Damages and Product inspection (Click Here for Return Policy)

Are there restocking fees when returning products?

Yes, there are restocking fees. For more information on our return policies (Click Here for Return Policy)

Why are there restocking fees on a return?

The restocking fees are because the majority of our products must be returned directly to the manufacturer for credit, who charges us the same restocking fee, or higher.

What are your Return and Exchange policies?

Please click here for detailed explanation.

What should I do if my product(s) are found to be defective?

Please click here for detailed explanation.

What should I do if I did not receive an item ordered, or I got the wrong item?

Please click here for detailed explanation on our Shortages and shipping error policie

When will I receive my credit after returning an Item?

Please allow up to two weeks from the time your return is received to receive credit. Your credit will be credited through the method of payment used to make the original order.

Do you price match?

We will match the price on any item. Simply provide us with the website link and we will get going on price matching the item. For certain brands there is a limit set by the manufacturer on the sales price which we must adhere.