• Our Terms of Service
  • Safe Shopping
  • Return policy
  • Shipping & Delivery Policy
 
I want to know more about the product description typos and images?
 

Typos and Omissions

While AlegreLiving.com tries very hard to ensure the accuracy of the product information we provide, we are not responsible for vendor availability, typographical errors, technical inaccuracies, product pricing errors or omissions. The illustrations and descriptions contained in this web site have been prepared by the product's manufacturer for the sole purpose of identification. AlegreLiving.com has the right to cancel any orders placed for any product listed at an incorrect price or shown with incorrect information, whether due to typographical error or otherwise and whether or not your order was accepted or your credit card charged.

Upon any such cancellation, if your credit card has already been charged for the purchase, AlegreLiving.com will promptly issue a full credit to your account.

AlegreLiving.com does not it any guarantee the accuracy of product description or that the products are fit for a particular purpose or that the products will conform to the illustrations or descriptions. No warranty or affirmation of fact shall arise from such illustrations or descriptions. We are not responsible for Manufactures descriptions.

If an item is mispriced we will contact you by email to inform of that information. If the correct price is lower we will ship out the item. If the correct price for the item is higher then what was stated on the site we either contact you for instructions on how to precede or we will cancel the order and notify you.

Additionally, colors often vary depending on monitor settings and screen resolutions, and may not always display accurately on your screen.

Our warranty disclaimer

All products are covered by the manufacturer’s warranty as well as any other warranty required by law. Most of the products are warranted by the product's manufacturer. A copy of the manufacturer's warranty is supplied with the product or may be obtained upon request. The buyer's sole and exclusive warranty if any, is that provided by the product's manufacturer. AlegreLiving.com disclaims all warranties, including, without limitation, the implied warranties of merchantability and fitness for a particular purpose. In no event shall the Stock Market be liable for incidental or consequential damage of any kind. AlegreLiving.com assumes no responsibility for the content or fulfillment of such warranties or the product manufacturers' sales brochures or other literature, including
manufacturer's MSDS sheets.

If you have more specific warranty information questions, please call Helpful Customer Service at (888) 868- 9120.

Changes in Policy

You acknowledge that all policies are part of the terms of service and you agree that using this site signifies your assent to AlegreLiving.com Policies. If you do not agree with these Policies, please do not use our site. AlegreLiving.com reserves the right to change the terms of service, including all Policies, at any time without notification. We will post any changes so that you are always aware of our policy.

Links to Other Websites

The Site may contain links to third-party websites that are not under AlegreLiving.com control. AlegreLiving.com makes no claim and accepts no responsibility regarding the quality, nature or reliability of the Other Sites that are accessible by hyperlinks from the Sites or link to the Sites. AlegreLiving.com provides these links to you as a convenience and the use of any link does not imply endorsement by AlegreLiving.com of Other Sites or any association with the operators of such Other Sites.

Mobile Devices and Mobile Applications Terms

If you use a mobile device to access AlegreLiving.com optimized for viewing via a mobile device and opt-in to receive SMS (text messages) from AlegreLiving.com or using a mobile application. The following terms and conditions apply to you. Your access to the Site via your mobile device confirms your agreement to these Mobile Terms

You agree that you are solely responsible for all message and data charges that apply to use of your mobile device to access the Site or use of a mobile application. All such charges are billed by and payable to your mobile service provider.

Mobile Devices and Mobile Applications TermsCommunications and Sharing content with AlegreLiving.com and Blog

For all communications made to or with AlegreLiving.com, including but not limited to feedback, questions, comments, suggestions, your created content and the like: you will have no right to confidentiality in your communications with AlgreLiving.com and be free to reproduce, use, disclose and distribute your communications to others without limitation, as well as be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose.

Indemnity

You agree to indemnify and hold AlegreLiving.com and its agents and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Site, including any User Content you submit, post to or transmit through the Site, Your violation of these Terms of Use or your violation of any rights of another user.

Limitation of Liability

IN NO EVENT WILL AlegreLiving.com OR ITS OFFICERS, MANAGERS, MEMBERS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR VIA OTHER CHANNELS, INCLUDING BUT NOT LIMITED TO PHONE AND EMAIL, BE LIABLE TO ANY USER OF THE SITES OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITES OR ANY INFORMATION CONTAINED THEREIN, INCLUDING USER CONTENT, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF AlegreLiving.com HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.

You hereby acknowledge that the preceding limitation on liability will apply to all content, merchandise and services available through the Site. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions liability is limited to the fullest extent permitted by law. Regardless of the previous paragraphs, if AlegreLiving.com is found to be liable, our liability to you or to any third party is limited to the greater of (a) the amount in dispute not to exceed the total amount which you paid to us in the twelve (12) months prior to the action giving rise to the liability or (b) $100.

Your Privacy & Security is important to us

At Alegreliving.com we want you to have the best shopping experience possible. While it is necessary for us to collect certain personal information, we respect and protect your right to privacy. The following policy is designed to answer any questions and concerns you may have regarding your privacy and the security of your information.

What are your security measures?

We have instituted reasonable safeguards to help ensure that information collected is secure. All of our third parties who work with us agree to protect your personal information that they must access in order to serve you. When you send or otherwise transmit your sensitive information (such as your credit card number) to or though the Sites, your sensitive information is encrypted and protected with SSL, the current industry-standard encryption protocol. You will notice a closed lock on an SSL-protected page with an URL that starts with “https//”. We use 128 bit SSL and Verisign encryption technology, digital certificates, secure commerce servers, and authentication to ensure that your personal information is secure online.

Please understand, we do not guarantee that your use of our website and/or information provided by you will be private or secure. We are not responsible or liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions best suited for you. If you have any questions about security please email us at security@Alegreliving.com.

Who owns the information you collect?

AlegreLiving.com is the sole owner of the information provided by you or collected by us or our agents in connection with your use of the Website. We will not sell, rent, or share this information in ways different from what is disclosed in this statement.

What information do you collect?

AlegreLiving.com is strongly committed to customer privacy. Before completing your first purchase, we will ask you for your name, phone number, email, billing and shipping addresses. This information, along with your credit card number, is necessary to fulfill your order. We use this data to tailor your experiences at our site, to show you content that we think you might be interested in, and to display the content according to your preferences.

What about cookies?

In innovating the way you shop Alegre Living uses new technology to better serve our customer. The uses of cookies which are bits of electronic information are placed over the internet on to your computer. The use of cookies is a standard practice used by everyone on the internet. IP address and cookies are collected to diagnose website issues and track your shopping experience on our website from your shopping cart and general demographic information. With cookies enabled we can track your shopping cart and other general information on your visit to our website. We recommend the use of cookies on our website even though you can use our site without cookies, but with them your experience on our site will be more enjoyable. Customer information & privacy are important to us and why at AlegreLiving.com we have taken such measures.

If there are any questions, please call our Friendly Customer Service at (888) 868-9120

General Return Policy
For general returns please call our Friendly Customer Service 1-(888)-868-9120 or simply fill out our RGA Form (return good authorization form). Our returns department will process your request quickly and email you a confirmation within 2 business days. YOU ACCEPT THESE CONDITIONS OF USE, RETURNPOLICY and all other disclaimers and terms that appear elsewhere on AlegreLiving.com. Please read them carefully.

100% QUALITY & SATISFACTION GUARANTEE.

AlegreLiving.com mission is to be your # 1 source for your decorative home fixtures and accessories. Devoted, dedicated, enthusiastic, and supportive are terms that could be used interchangeably to describe AlegreLiving.com Friendly Customer Service Loyalty Team. The team is committed to putting your needs first. This team is constantly looking for ways to improve service for AlegreLiving.com customers. The partnership between AlegreLiving.com and our customers is strong because of our loyalty to our customers. We stand behind the brands we carry because unlike others we have implemented a high standard on the brands we carry. We want you to expect only quality and have many years of enjoyment with the fixture and accessory you purchased and have that wow factor with your product and our friendly customer service loyalty team.

With over 10 years of experience in the industry we are using our knowledge to select the Best products, which are made of High quality material, Eco Friendly, stylish, and manufacturers that stand behind the products they make with a guarantee.

For this reason we have put in place the 100% QUALITY & SATISFACTION GUARANTEE. We understand that you are buying a quality product based off a picture. We want you to know you can buy Risk Free with us. We stand behind our 100% QUALITY & SATISFACTION GUARANTEE so you can shop with confidence on AlegreLiving.com

Please note:

  • All Products have a warranty so any issues with the item can be resolved in a timely manner
  • If you're not satisfied in how the product looks because sometimes purchases based on images are not always display colors accurately. Just return the item within 30 days in brand new condition to us.
  • Fast and Free Replacement for any Defective or Damaged Product.
  • 30 Day Easy Returns. Shop Risk Free!
  • Special & Custom orders cannot be returned.
  • All products are subject to a restocking fee.
  • We do not accept returns on certain Vanities, Mirrors and accessories as well as discontinued products.
  • AlegreLiving.com reserves the right to refuse returns.

*Fresca Brand:
At AlegreLiving.com we want to ensure you vanity purchase experience will be to your satisfaction and why specifically why we developed an easy return policy for Fresca.

  • All returns must be initiated within 30 days of the delivery date and it is the customer’s responsibility to return all items in new condition, meaning undam aged original packaging with product manuals.
  • Once the returned item is received and verified to be in “new” condition, a full refund will be issued, minus the original freight charges and a 15% restocking fee (if applicable). All returns must be received within 2 weeks of the RMA# issued date.
  • All Fresca products carry a 3 year manufacturer’s limited warranty, which includes all bathroom vanities, faucets, storage/linen/medicine cabinets, mirrors, toilets, shower panels and bathroom accessories. Any unauthorized or improper modifications to any Fresca product may void the warranty. A licensed plumber or contractor is required to perform any installation of our items for the warranty to be valid. Indoor use only. Warranty is not transferable. All Fresca parts orders carry a 90 day limited warranty.

The following conditions must be satisfied for a return or exchange:

  • All returns must be completed within 30 days from the date of delivery of product & receipt. Please call us to request a return.
  • All returned product(s) must be brand new and in 100% resalable condition with all documents and packaging material as originally shipped to you.
  • Once a product(s) are installed the product cannot be returned for a refund.
  • The customer is responsible for all the return shipping charges on the products not damaged or defective.
  • Please follow through all of the return instructions within the time of 30 days of delivery of the product.
  • All returned products must be fully insured & traceable by the shipping provider you’re using.
  • All products returned must be shipped in the same method as it was arrived.
  • We will assist you in scheduling returned freight shipment. If a returned product(s) arrives damaged, credit will not be issued and the return will be closed. The customer is responsible to file a claim with the delivery company to receive any reimbursement.
  • Installed products are covered under manufacturer warranty. If you have any issues, please contact the manufacture first for parts and exchanges. Each manufacture has different warranties and you can contact us for more information.

If the above conditions are not met, AlegreLiving.com will not be able to give credit for the return.

What to do with Shipping Error & Order Shortages?

Once you receive your product(s) you should inspect the shipping for errors. If you notice a mistake between your order and what you received, please contact our Friendly Customer Service at 1-(888)-868-9120. Within 48 hours from the delivery date. Our customer service department will process yourrequest and email you a confirmation within 2 business days.

Please note:

  • Unless requested, packages sent through FedEx or UPS will not be "signature required". If "signature required" is not specifically requested, AlegreLiving.com will not take responsibility for a lost or stolen package showed delivered by the delivering carrier.
  • If you received the wrong product(s), we will provide you with return instructions by email on how to send the item back to us and you will receive a full refund once the item is shipped backed to us and we receive the product(s). If you request a replacement you will be charged for the new product(s) that will ship out.
  • If it is determined that a part is missing, a replacement will be shipped out at no charge immediately.
  • Customer must call or email our customer service department within 24 hours of receipt to report any missing items. Any claims reported on missing items after the first 24 hours will be declined by our insurance company.

What to do with a Defective Part?

If the products have been shipped are defective, return freight is prepaid and will be credited to your account. Products must be returned by the carrier of our choice to ensure minimal cost. If you have extenuating circumstances, one of our customer service representatives will work with you to resolve problems.

For defective items, we may suggest service parts that are covered under product warranty or a visit from the manufacturing service representative. If the entire item is determined defective, the product may need to be returned for replacement. Issue Replacement PO. If replacement product is needed, Customer must issue a new PO. No shipping charges will apply on this PO. Call the manufacturer if product is defective after the first use. You must contact us within 48 hours on defective items.

What to do with a Damaged Product?

We strive for excellences in our service to our customers and to make sure your product arrives in good condition and are happy with your purchase. However, sometimes it is out of our control and product(s) do get damaged during delivery and why it is so important as well as your responsibility to check if any of the items were damaged during delivery.

Helpful Tip

For deliveries from UPS & FedEx ground (not UPS or FedEx Freight):

Once you receive the product(s) inspect the package for damage. Please check all components and electrical sensors. If you find any damage please call us immediately within 24 hours from the delivery receipt and fill out our RGA Form (return good authorization form). Please, Contact our Friendly Customer Service at 1-888-868-9120. We will process you’re request and email you a confirmation within 2 business days. Any claims reported after the first 24 hours will be declined by our insurance company. Once Product(s) are found to be damaged please hold on to all packaging material that the product(s) arrived in. We will not be able to honor any damaged claims filed after 24 hours from time of receipt of product(s).

Deliveries by Freight Companies.

(Product Inspection & Shipment Damage)
It's critical that you report the damage as quickly as possible.

  • Remember to thoroughly inspect all of your shipments. Inspections can save you a lot of time and money.
  • Report damaged shipments to AlegreLiving.com immediately. It is always helpful to return a written statement from the customer with your report.
  • If you have a camera, take a picture of the damaged item.
  • If you sign "damaged" and keep the shipment, keep all packaging and make careful notes of the exact damage. Some carriers will send a representative to inspect the damage.
  • If you refuse the shipment, make sure the problem is noted on the proof of delivery (POD). Then, notify us of the damage immediately.
  • If material is refused or signed for damaged, reimbursement is typically 100 percent, however, remember that the carrier may not pay if they do not feel they're responsible for the damage.
  • Someone must be available to accept and sign for the delivery. All merchandise must be inspected for damage. Failure to make note of any damages or missing parts will prevent us from filing a claim against the delivery company on your behalf. Please look for these types of damages.
  • Visible damage – example: Shipping box torn open and product is dented or cracked.
  • Hidden damage – example: Outer box intact but inside product is dented or cracked.
  • At time of delivery with the driver present inspect the product
  • Remove the product from packaging and inspect for signs of any damage and hidden damages. If you notice any damage immediately make note of it on the receipt. Please contact us immediately at our friendly customer service within 24 hours from the time of delivery. If no damage is visible make note of it on the receipt. By signing the delivery receipt that the item is in good condition the product is now yours. When you sign the delivery receipt you are entering into a legal agreement stating the product is in good working condition. Later any claims of damage must be filed by you with the delivery company as the product belongs to you once you signed for the product and we are no longer responsible for the item
  • If the drivers don’t let you inspect the product at the time of delivery and the outer packaging looks 100% good, then note it on the delivery receipt that an inspection was not allowed and that the product requires further inspection once delivery person leaves. After making this note inspect the product and report any damage within 24 hours by calling our Friendly Customers Service at 1-888-868-9120 or filling out the RGA Form.

Please follow the above instructions. The guide is here to assist you during delivery and make returns if needed for items much easier. All of our shipments are 100 percent insured. Once you sign the delivery receipt and do not report any damage or follow our instructions for delivery inspection the product becomes yours and we will not be able to assist you. AlegreLiving.com will not be responsible for any freight claims as well as refunds and no further action from us can be taken on your behalf. If damage issues arise after signing for the merchandise, you are responsible for filing all claims with the shipper. Therefore, a thorough inspection of all packages is important before signing.

Hold Product for Pickup. Hold any damaged product for ten business days from the date on which AlegreLiving.com was notified, and prepare the product for pickup. Depending on the product, AlegreLiving.com may have the carrier pick up this product at no charge to the Customer.

Restocking fee & other fees

If you refuse an order shipped by common freight carrier for any other reason than damage, defect, or the wrong item being shipped, you will be subject to a 25% restocking fee and a $155 freight refusal fee. Returns/Exchanges will not be accepted after 30 days from when you receive your shipment.

Returns and Exchanges

Items that are being returned or exchanged for any reason other than a defect or damage found on the product or wrong item will incur a 15% restocking fee. Upon delivery please inspect the product and box for any damages and make note of it on receipt and contact us immediately within 24 hours from the product delivery time. You must call us for a RGA Form (return good authorization form at 1-888-868-9120).

Please follow the guidelines under general return policy.

Change or Cancel an Open Order

Your order can be cancelled only if the product has not been shipped out by us or the manufacturer. Orders that have not been shipped out can be changed or cancelled and a refund will be made to your card or bank. Custom or special orders are processed right away and cannot be cancelled. Orders that have been shipped will incur a 20% restocking fee and will have to follow the return instructions (click here for Return Policies).

  • Some Elkay items may not be returnable (excluding Defects & Damages). Please check with a sales representative before ordering.
  • ALL RESTOCKING FEES ARE SUBJECT TO CHANGE AT ANY TIME.
  • All ORDERS CAN ONLY BE CANCELLED BY CALLING OUR FRIENDLY CUSTOMER SERVICES AND WE WILL PROVIDE YOU WITH A CANCELLATION NUMBER.
  • Once an item is shipped by either us or the manufacturer the terms of our Returns policy will take effect.

AlegreLiving.com offers a variety of shipping options to make your online shopping experience more enjoyable. We have access to shipping warehouses strategically located across the United States for Short Lead-Times and Low Cost Freight Rates. We work hard for you to bring you the "lowest shipping prices" for your bathroom, Kitchen and Lighting Fixtures. You only pay for shipping costs to your front door. No other hidden fees!!!

100% QUALITY & SATISFACTION GUARANTEE.

AlegreLiving.com mission is to be your # 1 source for your decorative home fixtures and accessories. Devoted, dedicated, enthusiastic, and supportive are terms that could be used interchangeably to describe AlegreLiving.com Friendly Customer Service Loyalty Team. The team is committed to putting your needs first. This team is constantly looking for ways to improve service for AlegreLiving.com customers. The partnership between AlegreLiving.com and our customers is strong because of our loyalty to our customers. We stand behind the brands we carry because unlike others we have implemented a high standard on the brands we carry. We want you to expect only quality and have many years of enjoyment with the fixture and accessory you purchased and have that wow factor with your product and our friendly customer service loyalty team.

With over 10 years of experience in the industry we are using our knowledge to select the Best products, which are made of High quality material, Eco Friendly, stylish, and manufacturers that stand behind the products they make with a guarantee.

For this reason we have put in place the 100% QUALITY & SATISFACTION GUARANTEE. We understand that you are buying a quality product based off a picture. We want you to know you can buy Risk Free with us. We stand behind our 100% QUALITY & SATISFACTION GUARANTEE so you can shop with confidence on AlegreLiving.com

What is your order processing timeframe?

• Almost immediately after you place your order, you will first receive an order confirmation email. It is at this time that we will begin processing your order. We verify customer billing, shipping addresses, validate & verify it, secure credit card payment. On average we process orders within 24 to 48 hours. Processing involves receiving your order, transmitting the information to the warehouse or appropriate vendor, and packing the product for shipping. Due to the immense number of suppliers and manufacturers we deal with, processing times will vary from item to item. This can range from immediately to 1-2 business days, depending on both the manufacturer and the product type.

• All Items are coming directly from the manufacture and our distribution center. All In-Stock products usually ship within 2-3 business days. Some brands take at least 5 days to ship out. View product availability on the product detail page for stock availability and delivery method on brands that are available with real time inventory. Special orders and back-ordered items may take longer to ship out.

• AlegreLiving.com will never be responsible for time guarantees on shipping, and we are not responsible for any financial loss and fees incurred by the customer because of shipment delays or took longer than expected. We strive to ensure timely deliveries by the date we set and will do everything in our power to get your item to you on time.

• Actual shipping time is contingent upon availability of merchandise and credit verification by our Credit and Fraud Protection Department.

What if I want to ship to a different address then my billing address?

• In such situations, please contact your issuing credit card company or bank institution and have them addyour additional address to your file so it can be an (Authorized Alternative Shipping Address) for you to use. Without this setup we will not be able to process your order. Setting this up is simple and your billing information will remain the same. Once this is done we can process your order quickly and get your item to you. We do this for security reason and to protect against fraud. If you need assistance please contact our Friendly Customer Support 1-(888)-868-9120. Customers First!

What are your Shipping Fees?

• Orders over $99.00 receive free shipping on certain brands only. All other orders will be charged shipping at the standard rate and on certain brands, AlegreLiving.com provides FREE shipping serving the 48 contiguous states in the US (sorry we don't ship to Hawaii or Alaska at this time). This shipping offer is to single U.S. address and Free Shipping is not valid on special orders, discounted orders or volume orders.

• Orders totaling less than $99.00 will have shipping charges calculated in your cart and checkout.

Deliveries by Freight Companies.

• All of our products are shipped through our network of manufacturers, and distribution centers. Orders shipped via UPS can be check in your "My Account" by simply logging in and your order status and tracking information will be available. Larger items will most likely be shipped by Freight Truck and tracking information will be emailed once it is available. If you have not received your tracking information within 5 business days, please contact our Friendly Customer Service team at (888) 868-9120.

What are my shipping options?

Standard Shipping will be fulfilled by UPS, FedEx, or DHL or some other common carrier that provides insurance and tracking. Such shipments may often need a signature but can also be left at the driver’s discretion.

  1. Orders shipped via "UPS Ground" average 3 - 7 business days.
  2. Orders shipped via "UPS 2 Day Air" average 2 business days.
  3. Orders shipped via "UPS Next Day Air" average 1 business day.
  4. Freight shipment for large items: Toilets, tubs, and items weighing more than 50lbs.
  • For items that are shipped by common carrier, we provide curbside delivery only. If item needs to be brought in this leads to extra fees and your assistance to bring the item in.
  • Every shipment method we use is Traceable and Insured.
  • Shipment times are shown for business days, which are from Monday through Friday only.
  • Occasionally, an order may arrive in multiple shipments, this can happen when a product is on backorder. If this is the case, we will notify you at the time we send you a shipping confirmation e-mail.
  • * No weekend delivery * No P.O. Boxes or APO addresses and Holidays. Shipments to remote locations, shipments during the winter holiday season, and cases of extreme weather may delay your shipping delivery.
  • If you are placing an order on Friday and would like to have it delivered on Saturday, please ask a customer service representative about our Next Day Air Saturday delivery for an additional charge